The Manchester telephone service is based in an office on Oldham Street and normally has operators on duty from 11am to 7pm on weekdays. From 7pm to 10pm and at weekends operators work from home.

What is the helpline for?
Point of contact for suffering alcoholics
Refer callers to local members who can introduce them to local meetings
Provide meetings info to members

Want to help out?
If you have more than 12 month’s sobriety and want to try phone service please give us a call.
Introductory meetings for potential new operators are regularly held at the Oldham Street office, usually on Sunday afternoons - call us.

We also always need 12th Steppers to help with introducing new members to AA.

How is it run?

The service is run by the Oldham Street Committee. This is made up of elected representatives from the Manchester, East Cheshire and East Lancashire intergroups.

Most of the funding comes from the 3 intergroups, who get their money from the "pot" in AA meetings. The money is used to pay for rent, telephone lines, publishing the Manchester Meetings List, and lots of tea and coffee.